COVID 19 Information
If your tracking shows a label has been created:
Our production team has shipped your package, but it could still be at the post office. Many carrier facilities are operating at full capacity with a backlog of scanning packages due to limited staff. There may not be updated tracking events for you to check on until your parcel has been scanned and sorted or is Out for Delivery.
If your order is in transit:
Kindly note that your package may be held by the carrier for delivery later due to the world circumstances beyond their control as carriers quarantine some packages. There may not be updated tracking events for you to check on until your parcel is Out for Delivery.
There is nothing more to do your part, we're taking good care of your order!
Our Prevention Policy for COVID-19
As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues with the health and safety of our workers, customers and communities. At The Mandāra, taking care of the community and our team is important to us.
We are aware of proper hand washing protocol, work areas are cleaner prior to shipping each package and cleaned at the end of each day. As always, our Support team remains available if you have further questions! firstname.lastname@example.org
Thank you for your patience and understanding. We're all in this together.